BABY CLINIC AND CHILD IMMUNISATION CLINIC: A complete child surveillance and immunisation service are available. The Health Visitor holds a drop in clinic for the under 5’s between 12.45 and 13.45 pm on Tuesdays.
CERVICAL SMEARS: All 25-64 year old female patients are invited to attend for a cervical smear at regular intervals. These tests are carried out by our Practice Nurses.
CHANGE OF NAME OR ADDRESS: Please inform Reception of any change of name, address, telephone number. We need your mobile number to send text reminders for appointments.
CHAPERONES: If your doctor needs to examine you, you will be offered a chaperone, which will be by one of our trained members of staff. You are welcome to bring a family member or friend to chaperone examinations if you would prefer.
CONCERNS AND SUGGESTIONS: If you have any comments or suggestions you would like to make about our services PLEASE LET US KNOW. If you wish to make a complaint, please ask for a copy of our Concerns Procedure Please click here to view the Concerns Procedure document
DIABETES CLINIC: Patients with diabetes are invited for annual review. Some patients may require further review from their usual Doctor, Diabetic Specialist Nurse or our Practice Nurse in order to manage their diabetes.
DISABLED: Easy access and specially designated areas are available for the disabled. A hearing aid loop available – ask our receptionist. We can print any documents in large print or braille if you require – ask our receptionist. Wheelchairs are available within the surgery.
FAMILY PLANNING: Contraceptive services and emergency contraceptive services are available by appointment with the Nurses and Doctors. This is completely confidential and available to patients of all ages. Advice on abortion or suspected pregnancy is available directly from British Pregnancy Advice Service (BPAS) tel: 03457 30 40 30 or visit their website at https://www.bpas.org/clinics/bpas-powys/
INTERPRETERS: If English is not your first language, we can offer Language Line or organise a translator for when you see your clinician. We can organise for documents to be translated on request.
LIFESTYLE ADVICE: Our nurses and healthcare assistants can offer advice on healthy lifestyle choices, particularly in relation to medical conditions such as diabetes, high blood pressure or weight loss.
MINOR SURGERY: Our Doctors can carry out minor surgical procedures by arrangement. You will need to see the Doctor in the first instance.
PRIVATE EXAMINATIONS AND REPORTS please see Why do Doctors sometimes charge
PUBLICATION SCHEME: On request, a copy of our Publication Scheme as required by the Freedom of Information Act 2000 will be made available to you. Hyperlink from webpage Contact page
REPEAT PRESCRIBING: Please see Medication and Prescriptions
SMOKING CESSATION CLINIC: This service is run by Stop Smoking Wales and can be accessed by calling the national free phone number 0800 085 2219.
SPECIMENS: Please ensure that samples to be sent off on the same day are left with us by 12.00 noon and you return any accompanying form with the specimen.
TRAVEL CLINIC: Planning your holiday – don’t forget to organise your travel vaccinations in good time. Call into reception or download our travel vaccination questionnaire. Please complete and returned this at least six weeks before your trip to help our Practice Nurse to determine what vaccinations are needed. For many countries, you will need a schedule of vaccinations and it is important that these are complete at least two weeks prior to travelling to allow them vaccine to work.
Vaccines may have to be ordered, as they are not routinely stocked. Not all travel vaccinations are included in the services provided by the NHS and will need to be paid for privately. Costs of these vaccines vary, please contact the surgery for the up to date price
VACCINATIONS: We carry out the routine childhood schedule in the practice and your child will be recalled at the appropriate dates. We also provide vaccinations for influenza, pneumonia, shingles, tetanus, hepatitis, meningitis etc according to Public Health Wales guidelines. Please check the website to make sure you are up to date with your vaccines. https://www.nhsdirect.wales.nhs.uk/LiveWell/Vaccinations/
VIOLENT AND ABUSIVE BEHAVIOUR: The Practice has a zero tolerance policy to patients who physically or verbally abuse our staff. Any patient behaving in this way will receive written notice that they are to be removed from our list stating the reason for their immediate exclusion.
VIRTUAL WARD: Our Virtual Ward provides the same function as a traditional ward but in the community. This means that you will be cared for with dignity and respect at home, under the care of the Virtual Ward Team. The Virtual Ward may be used to prevent you going into hospital and to support you to go home if you have been in the hospital.
Who are involved in the Virtual Ward? A core team of Doctor, District Nurse, Social Worker will meet daily to perform ‘ward rounds’ for all Virtual Ward patients. This means that they will discuss the care that you may need and what support they can give you while you are unwell at home.
The team may request support from other professionals for your care for example Occupational Therapists or Specialist Nurses. These teams will be brought together for detailed discussions at weekly meetings to ensure everybody is aware of what care you require. The team will discuss your needs with you on an ongoing basis to help you make decisions about your care. Virtual Ward Leaflet
Services available locally
COMMUNITY CONNECTORS (See PAVO)
DENTISTS – Call 111 https://www.nhsdirect.wales.nhs.uk/
MINOR INJURIES: If you have suffered a minor injury please go to the Minor Injury Unit at Llandrindod Wells Memorial Hospital, tel: 01597 828735. The surgery does not deal with these.
WOUND CARE SERVICE: Run daily at Llandrindod Wells Memorial Hospital. This service deals with post-operative wound care or if you have had a minor injury that requires redressing.
PAVO: (Powys association of Voluntary Organisations) information of all local voluntary services can be accessed via Community Connectors on 01597 822191 or e-mail [email protected] <mailto:[email protected]>
PAVO have an excellent directory of local events and services available, from walking football groups to dementia support and befriending <https://en.infoengine.cymru/>
PAVO also offer support with mental health https://www.powysmentalhealth.org.uk/home.html
PHYSIOTHERAPY: If you have a musculoskeletal problem such as a bad back or joint, you can refer yourself directly to the physiotherapists at Llandrindod Wells Memorial Hospital. Powys Physiotherapy – Musculoskeletal (MSK) Self Referral Form (office.com)
